1. What payment methods do you accept?
For your convenience, we accept the following payment methods:
Credit/Debit cards (Visa, MasterCard, Discover, American Express, Diners Club, JCB, and Maestro)
PayPal
Google Play, Apple Pay
All transactions are processed securely to ensure your safety and privacy.
2. Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible via email at info@casahomelighting.com. After 24 hours, your order may have already been processed and may not be able to be changed.
3. Which regions do you ship to?
We only ship to addresses within the United States and Canada. Your order can be shipped to any address in the continental United States, Alaska, or Hawaii (excluding P.O. Boxes/APO/FPO addresses). You can contact us for shipping cost information for your region or country. Our factory is located in China, and we will ship from China. Please see our shipping policy for details.
4. Are these products easy to install?
Yes, all our lighting fixtures come with detailed installation instructions and necessary accessories. However, for more complex installations or to ensure safety, we recommend that you seek professional installation.
5. How do I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
6. Do your products come with a warranty?
Yes, all Casahomelighting products come with a lifetime warranty covering damage caused by defects in materials and workmanship under normal use. Please note that this warranty does not cover damage caused by improper installation, misuse, or accidents.
7. How long does it take to process returns?
After receiving your returned item, we will inspect it and notify you whether your refund request has been approved. If approved, the refund will be processed within 5-10 business days and returned to your original payment account.
8. Can I exchange it?
Yes, we offer a 30-day exchange service from the date of receipt, provided the product remains in its original condition. Please contact us to arrange an exchange.
9. Are your products certified?
Yes, all our lighting equipment is certified to meet the safety and compliance standards of their export regions, including SAA/UL/ETL/CE/CSA and RoHS certifications.
10. Are your products energy-efficient?
Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and durable. We recommend using LED bulbs to save energy and reduce carbon emissions.
If you have any further questions not answered here, please feel free to contact our customer service team at info@casahomelighting.com. We are happy to assist you!